Shing & Return Policy
- Free shipping only in the United States. Orders will be fulfilled by Insane Gene, USA headquarter, Los Angeles, California
- Merchandise must be returned within 14 days upon delivery.
- All customers are responsible for providing their own return labels except for damages.
- Non-damaged merchandise must be in original packaging, unworn and unwashed.
- Returns, including damages, made after 14 days will be assessed a 30% restocking fee.
- Please reach out to us at firstname.lastname@example.org for any and all return, replacement, or damaged item discrepancies.
- A return label will be provided for damaged merchandise, only.
- After we have received and reviewed your request of return, for approved requests, you will be sent a “RMA form.” (this will need to be filled out with a brief description of the discrepancy and result you are requesting.)
- Print and complete your RMA form and return it along with your merchandise.
- Please return merchandise within date 5 business days of the RMA.
- Write your RMA number outside of your return box.
- Merchandise must have all tags attached and be returned in original packaging with a copy of the invoice.
- Exchanges are applicable for same style and size only.
- Once your return is processed, you will receive a refund in the original method of payment.
- The return process usually takes 1 to 2 weeks, including the item of receiving your package at your warehouse to processing your refund.
Reserved Rights Regarding Returns
Insane Gene USA reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive return history indicative of “ward-robing,” an irregular or excessive return history involving worn, altered, laundered, damaged, or missing items; or, potential fraudulent or criminal activity.
Additionally, Insane Gene USA reserves the right to refuse service to any customer or entity due to similar actions as noted above.
Non-Insane Gene USA items sent to our distribution center will be discarded upon receipt.
Our office is closed on Saturdays & Sundays.
Order processing is 1-3 business days at this time. Please allow up to 2 business days (excluding weekends, holidays, and sale days) to process your order.
Processing time + shipping time = delivery time.
Please note that USPS does not ship to PO box address.
Insane Gene USA is not responsible for lost or stolen packages. Please confirm your address before submitting your order.
If your package arrives damaged, you must let us know within 24-48 hours of receiving the item and please send us to an images of the defect or damages attached together.
For any additional questions please email us at: email@example.com.
Thank you for all the kind support!