Shipping & Return

Return

If for any reason you are not completely delighted with your purchase, we will happily accept a return for an exchange or full item refund. For hygiene reasons, some items are non-returnable. If this is applicable it will be stated on the product page. 

  1. Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
  2. Please fill-in and include the returns form (found on the reverse side of your invoice) along with your returned item to enable us to identify you and process your return as quickly as possible. If this is not present, a written note with all your details will suffice!
  3. We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us.
  4. Returned items must be received within 14-days of receipt for US orders 

We aim to process all returns within 7-10 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. All refunds will be processed through PayPal unless a payment was made via a credit/debit card over the telephone, in which case your refund will be debited back to your card. Please note we do not contact a customer as soon as your item arrives back to us, but only once your refund / exchange has been issued 10-14 working days later. The refund will be processed back to your original method of payment.

We're unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.

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